The biggest risks to our Customer Experience efforts
Ambition, commitment and perseverance. All three are critical to success but a weakness in any one of them is a huge risk to our Customer Experience plans. It will almost […]
Author Archive for: jerry-angrave
About Jerry
This author has not written his bio yet.
But we are proud to say that Jerry contributed 63 entries already.
Entries by Jerry
I’m frightened of Christmas
They’re not the words you want a 12-year old to howl in distress at this time of year. After all, ‘tis the season to be jolly and a magical time […]
Customer Journey Mapping, done. What next?
Here’s a familiar scenario in the customer journey mapping process. Your workshops went well, everyone was engaged and the team is bursting with ideas. You added extra value by creating […]
Keep customer journey mapping sessions on track and effective
Facilitating a customer journey mapping session for the first time can be daunting. However, assuming you’ve invited the right people from across the business, and those who said they’d come […]
Customer Journey Mapping? Why not?
Customer journey mapping. It’s probably the easiest starting point for anyone looking to improve the right customer experiences. That said, I still encounter business leaders who see customer journey mapping as […]
Disabilities teach us how to improve everyone’s experiences
It can be hard enough doing business with a company sometimes, let alone if we have some kind of physical or mental disability. However, people who interact with the world […]
Do the good customer experiences obscure the bad ones for management?
As consumers we know that a company is only as good as the last experience we had with them. But it does seem that some companies assume if they are […]
Who hangs around longer: complacent employees or valuable customers?
In the world we live in it seems to be very easy to over-complicate things; to make a cottage industry out of lots of stuff. Inside a large corporate recently […]
The role and challenges of the Customer Experience Professional
The varied and vital role played by customer experience professionals was put under the spotlight last week at the CXPA’s European Insight Exchange in London. Attended by CX practitioners from […]
What we do
Latest customer experience blogs
- Customer Experience: we must make our moment count08/04/2024 - 5:08 pm
- Customer-centric cultures (or not, as the case may be)15/12/2023 - 9:11 am
- Passenger Experience: looking back at the World Aviation Festival13/10/2022 - 3:47 pm
- Securing buy-in for Customer Experience04/02/2021 - 9:09 am
- The real purpose of customer journey mapping09/12/2020 - 5:38 pm
- Customer Journey Mapping – as relevant and as possible as ever18/09/2020 - 8:09 am
Contact Jerry Angrave
by phone: +44 (0) 7917 718 072
email: [email protected]
Twitter: @jerryangrave
LinkedIn: uk/jerryangrave