Customer Experience training events and workshops

At Empathyce we organise a number of customer experience training events to support CX professionals.  They are led by Jerry Angrave, one of just a handful of people globally to be an Authorised Training Resource for the Customer Experience Professionals’ Association.

All training is aimed at bringing out the potential in individuals and teams so that they can work more effectively, with more confidence and make their business stronger.

The sessions are all engaging, informative and give attendees a toolkit of practical templates, frameworks and ways of thinking they can apply immediately. We look at examples from around the world and across all sectors to provide food-for-thought and to learn what works, what doesn’t how and why.

The types of customer experience training and learning includes:

  • the six competencies needed to become a proficient Customer Experience professional, as set out by the CXPA and leading to the CCXP accreditation
  • customer journey mapping training – how to set up a workshop, facilitate one and get the most value from it
  • improving customer experiences for those with a visible or hidden disability
  • the “Take-Away” – a day of sharing thoughts on CX challenges

Training can be run online on a one-to-one basis or internally with your team. Alternatively, you may be interested in attending one of our next series of events in November 2017:

customer experience training; customer experience consultancy

Your trainer Jerry Angrave is a Certified Customer Experience Professional. He is one of the few trainers accredited by the CXPA as an Authorised Trainer and Resource for the CCXP exam. He has a long background in the corporate world in senior CX and Marketing roles, more recently as a consultant and coach. Jerry is also a judge at the UK Customer Experience Awards, in the Professional of the Year category.

For the events in November we’re at a wonderful venue, the Milton Hill in Abingdon near Oxford. It gives a fabulous country setting for our workshops.

Customer Journey Mapping Workshops

Monday 6 November, Milton Hill, Abingdon, Oxford. £125 +VAT.

If you’re not sure what to do next in your Customer Experience programme, mapping your customer journeys is time well spent.

But to be insightful and drive the right change the process needs to be strategic, effective and influential.

These highly interactive workshops demonstrate how to set up journey mapping workshops, how to facilitate them on the day and and how to get the most value from them.

We create personas, work on live examples and understand how journey mapping fits into the bigger picture.

You leave with templates and frameworks to give you greater confidence about running your own journey mapping workshops.

Customer Experience Competency Training

Tuesday 7 November, Milton Hill, Abingdon, Oxford. £150 +VAT.

For those new-to-role or wanting to have more confidence and credibility in what they’re doing.  This professional development session will cover the six competencies set out by the CXPA:

  • Nurturing a genuine and sustainable Customer-Centric Culture
  • Using a Customer Experience Strategy to align business efforts
  • Listening to, and acting, on the Voice of the Customer
  • Quantifying the case for change with Measurement, Metrics and ROI
  • Continual improvement with experience Design, Improvement and Innovation
  • Provide robust governance with Corporate Accountability

We also cover the day-to-day essentials of being a customer experience practitioner with helpful tools, tips, templates and case studies.

The Empathyce Customer Experience Take Away

Tuesday 21 November, Milton Hill, Abingdon, Oxford. £125 +VAT

You bring the agenda. You take away plenty of food for thought.

No presentations to sit through, no windowless conference rooms and no being judged by your lapel badge. It’s about sharing and learning with like-minded professionals; a discussion to give you more information about the differences you want to make back at the office.

On the day, everyone highlights a topic they’d like to know how others have tackled. Everyone then has the chance to relate their stories, their lessons and their views.

It’s informal but professional, a kind of therapy session for CX people!

And where I can, I’ll add my perspective from what I’ve seen work (or not) from organisations around the world.

Get in touch to register

+44 (0) 7917 718 072 or jerryangrave @ empathyce.com

I heard the workshops went down really well.  You’ve had some great feedback.

Customer Experience Lead, Nationwide Building Society

There was a real buzz after the session. Amazing!

Customer Success Manager Lead, UK software enterprise company

That, Jerry, was a real Masterclass in customer experience. Thank you.

Steve Hughes, former CEO of a care home

“I thoroughly enjoyed yesterday and brought away with me a huge amount of value on many different levels”

TakeAway event attendee

For more information or to reserve a place please get in touch