Customer Experience events, training and workshops

At Empathyce we organise a number of events to support customer experience professionals.  They are all aimed at bringing out the potential in individuals and teams so that they can work more effectively, with more confidence and make their business stronger.

We have four types of customer experience events and workshops, most of which are arranged on request:

Customer experience training; customer experience professional development

CX Professional Development

For those new-to-role or wanting to have more confidence and credibility in what they’re doing.  These professional development sessions can be hour-long sessions or two-day workshops and cover the essentials of being a customer experience practitioner with helpful tools, tips, templates and case studies.

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The Empathyce Customer Experience Take Away

No presentations to sit through, no windowless conference rooms and no being judged by your lapel badge.

It’s simply an exchange of insights, lessons learned and ideas for people who want to hear from other like-minded practitioners about how they’ve overcome similar challenges.  In B2B sectors, hosting such a day has also proven to be a great way to bring clients together.

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Customer Journey Mapping Workshops

If you’re not sure what to do first or next in your Customer Experience programme, mapping your customer journeys is time well spent.  But the process needs to be strategic, effective and influential in order to drive the right changes.

These highly interactive workshops, usually run onsite, are therefore designed to give you the thinking, tools and simple templates to do just that.

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CCXP exam readiness

Many Customer Experience practitioners want to have the advantage of certification from the CXPA.

These sessions are therefore all about getting ready for the CCXP (Certified Customer Experience Professional) accreditation and sharpening the skills and knowledge needed to pass the exam.

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I heard the workshops went down really well.  You’ve had some great feedback.

Customer Experience Lead, Nationwide Building Society

There was a real buzz after the session. Amazing!

Customer Success Manager Lead, UK software enterprise company

That, Jerry, was a real Masterclass in customer experience. Thank you.

Steve Hughes, former CEO of a care home

“I thoroughly enjoyed yesterday and brought away with me a huge amount of value on many different levels”

TakeAway event attendee

To register an interest please provide your details here

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