Customer Experience Consultancy

We’re here to listen, understand then research and advise so you can move on quickly and with confidence to improve profitable customer experiences.

CX Strategy  |  CX Management  |  Journey Mapping  |  Measurement


Customer Experience Training 

Structured training and professional development to help CX practitioners and teams contribute more value to their business.

New-to-CX roles   |   Towards the CCXP   |   CX Career Development


“It’s great to see the team being a lot more confident about selling customer experience into the rest of the organisation now – thank you!”

Head of Customer Experience Journeys & Change, one of UK’s largest financial services companies

Genuine expertise, empathetically imparted by someone like Jerry should automatically be part of the way we do business

Paul Gilbert – CEO of LBC WiseCounsel and an ex-Board Member of the Law Society of England & Wales

“Just wanted to say thank you for your work over the last two days.  The attendees I spoke with all mentioned how insightful the workshops were”

Darren Knight, Head of Customer Services, Suffolk Coastal and Waveney District Councils

Disability Customer Experiences

Disability customer experience

It’s the right thing to do anyway, but improving experiences for people with a disability creates a better CX for everyone else too and with it, stronger commercial results

More about CX and disabilities

Customer Experience Events

Passenger experience

Events and workshops to swap insights with like-minded people and build competencies in activities such as journey mapping

More about CX events>


On Thursday 8 September 2016 I swam the English Channel as part of a 4-person relay.  In doing so we’ve raised money for two great charities who help people with learning difficulties.  There are more details here – thank you for all your support!

Thank you for your interest in Empathyce. Our empathetic approach to customer experience consulting and professional development is based on years as practitioners ourselves in the corporate world.

Jerry Angrave CCXP

I’m Jerry Angrave – founder,  managing director and always your point of contact.  Where the scale of a challenge warrants it, I have a great team of people I can call on to help.  They too are highly empathetic, highly experienced Customer Experience professionals; not career consultants.

We’re here to help you, your team and your business do what you need to do.  It’s about having all of the right customer experiences and none of the unnecessary, costly ones.  So if you need a sounding board or want to know how we might help address a particular challenge, do please get in touch.  or  44 (0) 7 917 718 072.
Thank you Jerry

ccxp and art

To contact me directly, call +44 (0) 7917 718 072, send an email to or leave a message using this form – thank you

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