Empathetic customer experience consulting and professional development

A practitioner-based customer experience consultancy

We’re here to listen, understand then advise so you can move on quickly and with confidence to improve profitable customer experiences.

CX Strategy  |  CX Management  |  Journey Mapping  |  Measurement


Customer experience training and professional development

Structured training and professional development to help CX practitioners and teams contribute more value to their business.

CCXP Exam Prep   |   New-to-CX roles    |   CX Career Development


Jerry Angrave

Hi, I’m Jerry Angrave, CCXP and managing director of Empathyce.  I’m always happy to share thoughts on your customer experience aims.

Feel free to call me on +44 (0) 7917 718 072 or email jerryangrave@empathyce.com.  Thanks, Jerry.


Disability customer experience

It’s the right thing to do anyway, but improving experiences for people with a disability creates a better CX for everyone else too and with it, stronger commercial results

More about CX and disabilities


Passenger experience

Events and workshops to swap insights with like-minded people and build competencies in activities such as journey mapping

More about CX events>

Genuine expertise, empathetically imparted by someone like Jerry should automatically be part of the way we do business

Paul Gilbert – CEO of LBC WiseCounsel and an ex-Board Member of the Law Society of England & Wales

“Just wanted to say thank you for your work over the last two days.  The attendees I spoke with all mentioned how insightful the workshops were”

Darren Knight, Head of Customer Services, Suffolk Coastal and Waveney District Councils

Thank you for your interest in Empathyce for customer experience consulting and professional development.ja speaking

I’m Jerry Angrave – founder,  managing director and always your point of contact.  Where the scale of a challenge warrants it, I have a great team of people I can call on to help.  They too are highly empathetic, highly experienced CX practitioners not career consultants.

We’re here to help you, your team and your business do what you need to do.  It’s about having all of the right customer experiences and none of the unnecessary, costly ones.  So if you need a sounding board or want to know how we might help address a particular challenge, do please get in touch.

jerryangrave@empathyce.com  or  44 (0) 7 917 718 072.
Thank you Jerry

ccxp and art


On Thursday 8 September 2016 I swam the English Channel as part of a 4-person relay.  In doing so we’ve raised money for two great charities who help people with learning difficulties.  There are more details here – thank you for all your support!

To contact me directly, call +44 (0) 7917 718 072, send an email to jerryangrave@empathyce.com or leave a message using this form – thank you

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