I’m very grateful to the people I’ve worked with who have kindly shared their thoughts on what it was like…


As customer journey mapping goes, our experience of working with you couldn’t be any better.  I know it’s been said before, but we really do appreciate all the work and effort you put into making the session as fun, informative and valuable as possible

Rachel Besant, 15below


Genuine expertise, empathetically imparted by someone like Jerry should automatically be part of the way we do business

Paul Gilbert, CEO LBC WiseCounsel and former Board member of the Law Society of England & Wales


I can highly recommend his work and the experience of working with him. Jerry can mobilise people and lead improvements across a large corporate company by selling the vision, engaging the right people and working with all levels to deliver results.

Karen Hoar, Customer Experience expert and consultant


Jerry was a great guest lecturer and future cohorts would really benefit from having him along to share his industry knowledge.

Georgia W. (final year student, University of the West of England)


It’s great to see the team being a lot more confident about selling customer experience into the rest of the organisation now – thank you!

Head of Customer Experience Journeys & Change, one of UK’s largest financial services companies


Just wanted to say thank you for your work over the last two days.  The attendees I spoke with all mentioned how insightful the workshops were

Darren Knight, Head of Customer Services, Suffolk Coastal and Waveney District Councils


We had some great feedback on your presentation, specifically in relation to your disarming approach, knowledge of the sector, your disarming approach and your examples from other industries.

Yiannis Maos, (formerly Rant & Rave)


Thank you so much again for your efforts, we’ve had nothing but good feedback from your sessions and look forward to working together again in the future.

Daniel Boyle, Event Director – World Low Cost Airlines Congress


I wanted to write and say what a great presentation you gave this morning; you certainly know your subject!

Luan Wise, social media Marketing expert and Linkedin guru


Having Jerry on board with his expertise helped us move on.  He understood our business and what we wanted to do and proved both responsive and proactive in equal measure. His structured and focused approach to improving client experiences came with the flexibility, pace and thoughtfulness needed to make things work in the real world. Good results and a good guy to work with too.

Lee Grunnell, former Director of Marketing & Business Development, Blake Lapthorn (law firm)


Thanks for your coaching session Jerry, there was a real buzz in the team after you left!

Beth Faller, Rant & Rave

Brands I’ve worked with include:

customer experience consulting, customer experience training, customer success, ccxp

If you’d like to have a conversation about how I might help you too, please contact me:

email me [email protected]
call me on +44 (0) 7917 718072, or
text me and I’ll get back to you.