Customer experience speaker: sharing insights and provoking thoughts

I’m always happy to share my latest thinking on customer experience. I speak regularly throughout Europe and I do it because I really want to help others in CX roles. If I can share my own experiences in a way that helps them to think differently, or that reassures them that they are on the right track, that’s a real privilege.

The types of events I speak at and/or chair include conferences, team meetings and workshops. Wherever possible I use stories, case studies, tools, tips and templates so people go away with useful information and plenty of ideas. Recent engagements have included:

  • Digital CX World, Excel, London (part of London Tech Week)
  • Customer Experience Professionals Association networking events
  • National Jewellery Congress, Oxford
  • 15below, airline customer conference, i360 Brighton
  • Passenger Terminal Conference, Stockholm
  • Rail Festival, Amseterdam
  • Aviation Festival, London
  • Professional Services Marketing Forum, London
  • Gloucestershire Growth Hub

If you need a speaker to share fresh and relevant insights with your audience then I’d be delighted to see how I might be able to help – I’m on +44 (0) 7917  718  072 and [email protected]

Thank you.

We had some great feedback on your presentation, specifically in relation to your disarming approach, knowledge of the sector, your disarming approach and your examples from other industries

Yiannis Maos, Rant & Rave

Thank you so much again for your efforts, we’ve had nothing but good feedback from your sessions and look forward to working together again in the future.

Daniel BoyleEvent Director, World Low Cost Airline Congress

It brought a structure to my existing knowledge

Skilled tutor, very knowledgeable

Claire & JaneDelegates at journey mapping workshop

That, Jerry, was a masterclass.

Steve Hughes, CEO care home

Thank you for aiding my research – it was incredibly helpful! I am very pleased to welcome you to the expert speaker line up.

LG, IQPC events

Brilliant session on customer experience by @Empathyce, thank you Jerry!

LW, Chartered Institute of Marketing

I wanted to write and say what a great presentation you gave this morning; you certainly know your subject!

JF, Chamber of Commerce