Customer experience speaker: sharing insights and provoking thoughts

Jerry Angrave, founder of Empathyce, is a regular customer experience speaker at events across Europe.  He shares his latest thinking on the commercially-related customer customer experience speakerexperience issues that matter most to those leading and managing the customer agenda.

Jerry says:  “Sharing one’s own experiences in a way that helps others to think differently, or that reassures them that they are on the right track, is a real privilege”.

At conferences, team meetings and workshops he shares stories and frameworks, tools tips and templates, all delivered in an interactive and engaging way.

Engagements as a chairman, speaker and / or facilitator include covering customer experience at events such as 

    • Professional Services Marketing Forum, London
    • Passenger Terminal Expo – Cologne
    • Aviation Festival / World Low Cost Airline Congress
    • Customer Experience TakeAway – Bosch Service Centre, Liverpool
    • Chartered Institute of Marketing – journey mapping
    • Rail Experience Europe, Brussels
    • CX Transformation in Financial Services
    • Customer Contact Management Summit, Warsaw and Moscow
    • European Rail Passenger Experience, Amsterdam
    • Customer Experience Transformation in Utilities, Manchester

plus various presentations, workshops and facilitation for

    • Chartered Institute of Marketing
    • Chartered Institute of Personnel & Development
    • Directors Club of Great Britain & Northern Ireland
    • Institute of Directors
    • Chambers of Commerce
    • Client conferences and user groups

So if you need a speaker to share fresh and relevant insights with your audience then I’d be delighted to hear from you and see how I might be able to help – I’m on +44 (0) 7917  718  072 and [email protected]

Thank you.

We had some great feedback on your presentation, specifically in relation to your disarming approach, knowledge of the sector, your disarming approach and your examples from other industries

Yiannis Maos, Rant & Rave

Thank you so much again for your efforts, we’ve had nothing but good feedback from your sessions and look forward to working together again in the future.

Daniel BoyleEvent Director, World Low Cost Airline Congress

It brought a structure to my existing knowledge

Skilled tutor, very knowledgeable

Claire & JaneDelegates at journey mapping workshop

That, Jerry, was a masterclass.

Steve Hughes, CEO care home

Thank you for aiding my research – it was incredibly helpful! I am very pleased to welcome you to the expert speaker line up.

LG, IQPC events

Brilliant session on customer experience by @Empathyce, thank you Jerry!

LW, Chartered Institute of Marketing

I wanted to write and say what a great presentation you gave this morning; you certainly know your subject!

JF, Chamber of Commerce