About Jerry Angrave and Empathyce

The only reason I feel justified in claiming to be able to help is because we have real empathy for what it’s like to run a customer experience agenda.

We’ve been there. We know what it can be like as we’re all Customer Experience practitioners. We’ve been around the block, had our perseverance tested and been subjected to internal politics. But, we’ve also seen how to overcome those challenges and the huge benefits that having a focus on Customer Experience brings.

We’re not are career consultants jumping on a Customer Experience bandwagon that’s laden down with inconsequential platitudes. What drives us is knowing how Customer Experience thinking can create lasting commercial success and a better place to work.

Supporting those who are embracing CX is what we’re all about and we do that through consulting and training. We share what we’ve learned with frameworks, tools and ways to organise the thinking. The aim is to give you and your team reassurance and influence about what you are doing.

And the name?

Listen to any conversation about making things better for customers and there will be reference to probably the most important element of all: empathy. It’s about understanding and sharing what others feel and think. It drives everything we believe about improving customer experiences and so is encapsulated in the name.  Empathy + CE (customer experience) = Empathyce; powerful and lasting results.

Jerry Angrave

For any work we do, I will always be your main contact throughout.  If the scale or specialisms warrant it, we have a small group of brilliant associates we can call on for additional support.

I’m a Certified Customer Experience Professional (CCXP) and am very proud to be one of just a handful of CCXPs globally who are also approved by the CXPA to train others for the qualification.

I’ve a background in senior Customer Experience and Marketing roles at the likes of Lloyds Banking Group in the UK and in New Zealand. I’m pleased to have worked with many fantastic, forward-thinking people at sector-leading companies including in financial services, travel, legal services, utilities, pharmaceuticals and cloud computing all over Europe and beyond.

To see who I’ve worked with and their testimonials, click here.

In the past I’ve been a director of an offshore banking subsidiary in Guernsey and chairman of Governors at a school in Cheltenham for children with severe special needs.

And when I’m not at work or spending time with the family I’ll be swimming somewhere, especially a lake or lido.  In September 2016, I swam the English Channel as part of a relay team of four.  Wasn’t easy, but we made it!

Enough about me, how about you?  If you’ve anything you’d like to discuss or have questions on do let me know.  I’m always happy to share thoughts over the phone or a coffee so please feel free to get in touch.


If you think we might be able to help your Customer Experience ambitions become a reality do please get in touch.

Thank you Jerry

Jerry Angrave

Certified Customer Experience Professional and founder of Empathyce

+44 (0) 7917 718 072

jerryangrave @ empathyce.com

Jerry Angrave

email: jerryangrave @ empathyce.com
call: +44 (0) 7917 718072

Share thoughts on Twitter @JerryAngrave

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Jerry was at all times a pleasure to deal with, knowledgeable in terms of the organisation, skilled at navigating the politics that go with a complex set-up and a subject matter expert when it came to Customer Experience best practices

Darran TaylorLloyds Banking Group / O2 Telefonica / Nationwide