Customer Experience Consultancy

Here to listen and understand, to guide and advise so you can move on confidently to improve profitable customer experiences.

CX Culture & Strategy  |  Assessments & Benchmarking   |   Customer Success  |  Journey Mapping  |  Voice of the Customer   |   Measurement   |   Employee Experience


Customer Experience Training Programmes

Workshops, training and professional development to help CX practitioners and teams contribute more value to their business.

The principles of CX   |   CCXP Exam Preparation    |   CX Career Development   |   Mentoring   |   Essential soft skills for a CX professional


Thank you for your interest our customer experience training programmes and consulting.

Our empathetic approach is based on years as practitioners in the corporate business world ourselves. We help understand what it’s really like to be one of your customers, what it should be like, why and how.

We share the knowledge, tools and frameworks that enable you and your team to design and deliver the kind of customer experiences that bring real commercial benefits.

Jerry Angrave

Jerry Angrave

I’m Jerry Angrave – founder of Empathyce and a Certified Customer Experience Professional – and would love to see how we might give you clarity and reassurance about your customer experience activities. From journey mapping workshops to setting the strategy and employee experiences, or simply if you need a sounding board, please get in touch.

+44 (0)7917 718 072Thank you Jerry

[email protected]

ccxp and art

Proud to support local businesses growing in Gloucestershire

with workshops and mentoring at

the Growth Hub, Gloucester

Customer journey mapping workshop

Or, use this form to send a message to Jerry

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As customer journey mapping goes, our experience of working with you couldn’t be any better.  I know it’s been said before, but we really do appreciate all the work and effort you put into making the session as fun, informative and valuable as possible.

Rachel Besant, 15below (airline passenger communications)

Just wanted to drop you a note to say thank you so much for all your support and coaching – I couldn’t have passed without you!!!

Danni Mitchell, Rant & Rave (on becoming a CCXP)

l learn from Jerry a lot, not just customer experience expertise, but also how he makes a great experience of the whole journey you have with him by insightful and proactive actions & advice. I am grateful to him as one of the few most empathetic persons I ever worked with.

Duong Nguyen, Vietnam (telecoms)