Firstly, I hope you, your family, colleagues and business are all well.
Understandably it might not be your top priority right now. But as and when your attention turns to building, reviewing or strengthening your Customer Experience programme, I’d love to see if we can help. We’re CX professionals here to support other CX professionals.
In these uncertain times and with roles being lost and reassigned, if it might help to use me as a sounding board please do. If I can help and offer crumbs of advice to fellow CX practitioners, I will. If I don’t know the answer I’ll find someone who does.
Beyond that we’re here to help you understand what it’s really like to be one of your customers and employees – today and what it should be like in future. We’ll then help put in place the right building blocks for your Customer Experience programme, develop strategic visions and internal engagement. At the very least, we’ll reflect how your customers feel, whether you make things easy and reliable for them and what stories are they sharing with others.
The nature of the work, including Customer Experience maturity assessments, knowledge-share sessions, Customer Experience strategy development, VoC programme reviews, customer journey mapping and CX competency training, can all be done remotely using video conferencing and collaboration platforms.
Welcome to Empathyce. More importantly though, stay safe and well.