Customer Experience Consultancy

We’re here to listen, understand then research and advise so you can move on quickly and with confidence to improve profitable customer experiences.

CX Culture & Strategy  |  CX Management  |  Journey Mapping  |  Voice of the Customer   |   Measurement   |   Employee Experience


Customer Experience Training 

Structured training and professional development to help CX practitioners and teams contribute more value to their business.

New-to-CX roles   |   Towards the CCXP exam  |   CX Career Development   |   Mentoring   |   Essential soft skills for a CX professional


Thank you for your interest in Empathyce. We’re here to help bring your Customer Experience ambitions to life. Our empathetic approach to customer experience consulting and professional development is based on years as practitioners ourselves in the corporate world.

We’ve worked across all kinds of sectors in Europe and with CX professionals in countries as diverse as Vietnam and Trinidad. We help understand what it’s really like to be one of your customers and what it should be like. We share the knowledge, tools and frameworks that enable you and your team to design, share and deliver your Customer Strategy.

I’m Jerry Angrave – founder and CCXP – and would love to see how we might give you clarity, guidance and reassurance about your CX activities. If you need a sounding board or want to know how we might help address a particular challenge, do please get in touch.

+44 (0)7917 718 072Thank you Jerry

jerryangrave @

ccxp and art

Jerry Angrave

I look forward to getting to know you and your business.

Jerry Angrave, managing director, Empathyce

Or, use this form to send a message to Jerry