Focus: airport passenger journey mapping
We know better experiences for passengers mean better business for airport owners; more non-aero revenue, more operational efficiencies and a better place to work.
Effective customer journey mapping helps understand what it’s really like for your passengers today and what it should be like tomorrow to drive loyalty, profitability and employee pride. Protecting and improving the passenger experience, especially during times of growth, is a clear strategic priority.
Journey mapping and terminal walk-throughs generate ideas and rich insights to make your passenger experience vision a reality. We’ll prepare and facilitate the sessions, analyse what they are telling us and then provide you with comprehensive reports and conversations to help you decide what to do next.
It’s what we do and we love doing it. If you’d like more information or a copy of the case study from Liverpool John Lennon Airport, please get in touch – [email protected] | +44 (0) 7917 718 072.