Better Experiences.
Better Business.

Customer Experience Consultancy

Here to listen and understand, to guide and advise so you can move on confidently and improve profitable customer experiences.

CX Culture & Strategy  |  Assessments & Benchmarking   |   Customer Success  |  Journey Mapping  |  Voice of the Customer   |   Measurement   |   Employee Experience


Customer Experience Training Programmes

Workshops, training and professional development to help CX practitioners and teams contribute more value to their business.

The principles of CX   |   CCXP Exam Preparation    |   CX Career Development   |   Mentoring   |   Essential soft skills for a CX professional


Thank you for your interest in the Customer Experience consulting and coaching.

On the consulting side, I help organisations put structure and discipline around their customer experience activities. It’s easy to say we want to be more customer-centric but obviously harder to do. I’ll help understand what the reality of today’s customer experience is and what it needs to be if it’s an accurate reflection of your brand and purpose. I’ll then show how to get organised to bring about the right changes.

And then on the professional development front I give support and coaching to individuals and teams in CX-related roles. That might be finding the right starting point, building the competencies needed to be a rounded and commercial CX professional or preparing for the CXPA’s accreditation, the Certified Customer Experience Professional (CCXP).

The empathetic approach is based on years as a practitioner in the corporate business world. We share the knowledge, tools and frameworks that enable you and your team to design and deliver the kind of customer experiences that bring real economic and strategic benefits.

Jerry Angrave

Jerry Angrave

I’m Jerry Angrave, founder and managing director of Empathyce and a CCXP. I’d love to see how I might help give you clarity and reassurance about your Customer Experience management. For an informal chat or a sounding board, please get in touch.

+44 (0)7917 718 072Thank you Jerry

[email protected]

ccxp and art

I was privileged to chair the Airport T.EX event as part of the Aviation Festival in early September 2018. We had presentations from innovative airports around the globe and I interviewed CEOs from some of the world’s biggest airports – including Dubai – on their vision for the future.  Thank you to all those involved.

Tuesday 2 October 2018 is world “CX Day”.  I’m excited to be co-hosting the UK’s event in Birmingham – we’ve Olympic medallist Rebecca Romero plus CX directors from TUI, the NHS and National Express. Say Hi if you’re there!

Or, use this form to send a message to Jerry

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As customer journey mapping goes, our experience of working with you couldn’t be any better.  I know it’s been said before, but we really do appreciate all the work and effort you put into making the session as fun, informative and valuable as possible.

Rachel Besant, 15below (airline passenger communications)

Just wanted to drop you a note to say thank you so much for all your support and coaching – I couldn’t have passed without you!!!

Danni Mitchell, Rant & Rave (on becoming a CCXP)

l learn from Jerry a lot, not just customer experience expertise, but also how he makes a great experience of the whole journey you have with him by insightful and proactive actions & advice. I am grateful to him as one of the few most empathetic persons I ever worked with.

Duong Nguyen, Vietnam (telecoms)

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