Thank you for your interest in my Customer & Passenger Experience consulting and coaching.
On the consulting side, I help Boards, leadership teams and managers build effective customer experience programmes.
Based on what you want the future to look like, I’ll help understand what the reality of today’s customer experience is and what it needs to be. I’ll then show how to get organised to bring about the right changes, engage the workforce and keep the momentum going. My focus is on the travel sector – aviation, airports and rail including Tui Travel and Liverpool Airport – but I have the privilege of working with some great people in professional services, utilities and SaaS companies too.
Then on the professional development front I support individuals and teams in CX-related roles. That might be mentoring to find the right starting point, building the competencies needed to be a rounded and commercial CX professional or preparing for the CXPA’s accreditation, the Certified Customer Experience Professional (CCXP).
My approach is based on years as a practitioner in the corporate business world and since 2012 as managing director of Empathyce. I’ll share the knowledge, tools and frameworks that enable you and your team to design and deliver the kind of customer experiences that bring real economic and strategic benefits.
I’d love to learn about your plans and see how I might help. And I’m always happy to swap notes over a coffee so for an informal chat do please get in touch. Thank you,
+44 (0)7917 718 072