Customer Experience Training Programmes

Workshops, training and professional development to help CX practitioners and teams contribute more value to their business.

The principles of CX   |   Towards the CCXP exam  |   CX Career Development   |   Mentoring   |   Essential soft skills for a CX professional


Customer Experience Consultancy

Here to listen and understand, to guide and advise so you can move on confidently to improve profitable customer experiences.

CX Culture & Strategy  |  CX Management  |  Journey Mapping  |  Voice of the Customer   |   Measurement   |   Employee Experience


Thank you for your interest our customer experience training programmes and consulting.

Our empathetic approach is based on years as practitioners in the corporate world ourselves. We help understand what it’s really like to be one of your customers, what it should be like, why and how.

We share the knowledge, tools and frameworks that enable you and your team to design, share and deliver the kind of customer and employee experiences that bring real benefits.

I’m Jerry Angrave – founder and CCXP – and would love to see how we might give you clarity, guidance and reassurance about your customer experience  activities. From journey mapping workshops to setting the strategy, or simply if you need a sounding board, please get in touch.

+44 (0)7917 718 072Thank you Jerry

jerryangrave @

ccxp and art

Jerry Angrave

I look forward to getting to know you and your business.

Jerry Angrave, managing director, Empathyce

For anyone wanting to “do” customer experience there’s good news and bad news.

The good news is, if you have customers then you already “do” customer experience; the bad news is, they may not be the experiences you want them to have

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