Customer Experience – vision, strategy and programme delivery
I hope you, everyone around you and your organisation is safe.
Thanks for your interest in what we do. We’re passionate about it and we’d love to learn more about how you want things to be different in the future and why.
We’re CX practitioners with our own in-house corporate experience. We’re here to give added clarity to your CX vision, to develop a robust strategy and nurture an excited customer-centric culture. And we’ll help define the competencies needed to build and operationalise a Customer Experience programme that contributes more and more every day.
In the midst of a pandemic it may be the last thing on your mind. But, we know customers’ needs, fears and expectations will have changed. So too perhaps, your business model and therefore their journeys. As your attention is able to turn back to Customer Experience if you just need a sounding board or a more structured form of support please get in touch.
Whether we’re carrying out CX maturity assessments, knowledge-share workshops, VoC programme reviews, customer journey mapping or CX competency training, these can all be done using online video and collaboration platforms until we can be together again safely onsite.
Welcome to Empathyce but more importantly, stay well.
Customer & Passenger Experience Director, Empathyce
+44 (0) 7917 718 072 [email protected]