Thank you for your interest in the Customer Experience consulting and coaching.
On the consulting side, I help organisations put structure and discipline around their customer experience activities. It’s easy to say we want to be more customer-centric but obviously harder to do. I’ll help understand what the reality of today’s customer experience is and what it needs to be if it’s an accurate reflection of your brand and purpose. I’ll then show how to get organised to bring about the right changes.
And then on the professional development front I give support and coaching to individuals and teams in CX-related roles. That might be finding the right starting point, building the competencies needed to be a rounded and commercial CX professional or preparing for the CXPA’s accreditation, the Certified Customer Experience Professional (CCXP).
The empathetic approach is based on years as a practitioner in the corporate business world. We share the knowledge, tools and frameworks that enable you and your team to design and deliver the kind of customer experiences that bring real economic and strategic benefits.
I’m Jerry Angrave, founder and managing director of Empathyce and a CCXP. I’d love to see how I might help give you clarity and reassurance about your Customer Experience management. For an informal chat or a sounding board, please get in touch.
+44 (0)7917 718 072
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