Customer Experience – vision, strategy and programme delivery
Welcome. It’s been quite a year so I hope you, everyone around you and your organisation is safe.
Thanks for your interest in what we do. We’re passionate about it and we’d love to learn how you want things to be different and why.
We’ll help understand how you fit into your customers’ lives, what you need to do differently and how to make that happen.
In the midst of a pandemic it may be the last thing on your mind. But, we know customers’ needs, fears, expectations and priorities will have changed. So too perhaps, your business model and therefore their experience of you.
As and when your attention is able to turn to Customer Experience, if you just need a sounding board or a more structured form of support please get in touch.
Whether we’re carrying out CX maturity assessments, knowledge-share workshops, VoC programme reviews, customer journey mapping or CX competency training, these can all be done using online video and collaboration platforms until we can be together again safely onsite.
Customer & Passenger Experience Director, Empathyce