CCXP Exam Training
Having the official qualification of being a CCXP (a Certified Customer Experience Professional) is something to be hugely proud of.
Since 2014 I’ve been recognised as a CX coach, helping others prepare for the assessment and exam. We’ll work towards getting you the ‘badge’ and will provide support in a way that deepens your practical understanding of customer experience too.
I’ve coached individuals who want to show how they can add more value to their organisation. And Customer Success teams who want the skills and confidence to help their clients improve their own customers’ experiences.
Training can be onsite or done remotely by Skype. They can be done on a one-to-one basis or with teams. We’ll go at a pace that suits you.
To have formal recognition of the job we love doing is hugely rewarding. And so the CXPA (Customer Experience Professionals’ Association) created an accreditation to recognise the skills, knowledge and contribution of people in Customer Experience roles.
Marketing, HR, Programme Management and many other professions all have their official designations. Being a CCXP is every bit as credible, not least because it’s not just an exam; you need to demonstrate at least 3-4 years practical experience in CX roles before you can sit the exam.
It shows others you know your way around customer experience as only those who’ve lived and breathed it for a few years can do. I’m seeing more companies insist that if you are joining their customer experience team, you must have, or be working towards, the formal CCXP recognition.
When applying to the CXPA to become a CCXP there are two steps:
- Firstly – an assessment of the work you have done across each of six competencies (culture, strategy, insight, measurement, innovation and governance)
- Secondly – an exam, a three-hour, 100 question multiple choice paper
With the right training and coaching programme therefore, I help people – individually or teams – prepare for the accreditation process. Depending on how you want things to be different as a result, the framework we’d use is something like this table below. The video then explains a bit more about the CCXP exam process itself.