https://empathyce.com/wp-content/uploads/2014/08/logo.gif 0 0 Vicki https://empathyce.com/wp-content/uploads/2014/08/logo.gif Vicki2014-09-09 13:54:122015-03-26 12:33:26The retail bank challenges
The retail bank challenges
Cost-saving activities leave no room for differentiation; functional divisions have disparate objectives.
Embed consistent customer-based outcomes in all scorecards. Win-over sceptical stakeholders with proof of concept. Establish cross-functional, accountable forums.
Increased customer scores; reduced failure demand. Less duplication of effort. Better and more consistent cross-channel experiences.
They said: “Jerry can mobilise people and lead improvements across a large corporate company by selling the vision, engaging the right people and working with all levels to deliver results”
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