Are we talking the right language of customer experience?
Many customer experiences simply happen because when it comes to the attitude and processes, we hear people say “We’ve always done it this way”. And if it works today, why […]
Author Archive for: jerry-angrave
About Jerry
This author has not written his bio yet.
But we are proud to say that Jerry contributed 63 entries already.
Entries by Jerry
Will thinking like a retailer improve customer experiences?
“We need to think like a retailer”. Really? In listening to those who are looking to improve customer experiences, I’ve heard two very different opinions from the aviation industry […]
Customer Experience: blink and it’s there.
First impressions. The subtle, vital but often over-looked human gateway to achieving corporate objectives such as long-term customer relationships and profitable lifetime value. For many, the starting point for mapping […]
What we do
Latest customer experience blogs
- Customer Experience: we must make our moment count08/04/2024 - 5:08 pm
- Customer-centric cultures (or not, as the case may be)15/12/2023 - 9:11 am
- Passenger Experience: looking back at the World Aviation Festival13/10/2022 - 3:47 pm
- Securing buy-in for Customer Experience04/02/2021 - 9:09 am
- The real purpose of customer journey mapping09/12/2020 - 5:38 pm
- Customer Journey Mapping – as relevant and as possible as ever18/09/2020 - 8:09 am
Contact Jerry Angrave
by phone: +44 (0) 7917 718 072
email: [email protected]
Twitter: @jerryangrave
LinkedIn: uk/jerryangrave