Customer Experience Training
Expectations of the commercial value Customer Experience can bring to a business is rising relentlessly.
For the people leading and managing the CX agenda it brings challenges and opportunities in equal abundance. So knowing how to operationalise CX efforts, how to bring it to life for everyone and how to use CX-thinking to strengthen the organisation is essential.
I’m hugely proud to be accredited by the CXPA as an authorised trainer for their CCXP qualification. The six competencies – Customer-Centric Culture, CX Strategy, Voice of the Customer, Metrics & ROI, Design and Innovation and Governance – form the bedrock of the training.
It is a privilege to also share what I’ve learned both as a corporate-world practitioner and in my time as a consultant. I am lucky to have worked with some of the most forward-thinking customer experience teams around the world. They are invaluable experiences from which I draw and am happy to share. But I’m constantly learning too and we draw on contemporary examples and case studies of how (or not) to do it.
The training modules are designed for
- those who are new to a CX role
- CX practitioners aiming to become a CCXP (a Certified Customer Experience Professional)
- anyone wanting to add Customer Experience competencies to their skill-set
- Customer Success and Account Management teams wanting to give better experiences and also help their customers design their experiences.
All training is led by Jerry Angrave. An experienced practitioner in his own right, Jerry is a Certified Customer Experience Professional and one of just a few CCXPs in the world who are authorised by the CXPA to train CX professionals for the official accreditation.
Click on these buttons to see how the training and personal development is usually carried out: